Response + follow-up command
RC / PRIORITY 03 / SYSTEM 03Lead operations
for Plumbing.
Put every plumbing lead in the right dispatch lane.
Prioritize true emergencies, qualify equipment and access, assign technician fit, and protect estimate follow-up from the first contact.
The constraint
The system exists because the handoff keeps breaking.
Plumbing / OPSPlumbing lead value disappears when dispatch treats every call the same and the operation cannot see which jobs were missed, misrouted, or never advanced.
Deployment blueprint
Four layers.
One accountable system.
The build connects what the customer sees to what the operator must do next.
Priority intake
Capture Problem and severity, Fixture or system, Residential or commercial, Location and access so urgency and fit are known at first contact.
Intake decision treeAccountable routing
Connect Emergency escalation, Job-type assignment, Technician-fit routing to a named owner and response clock.
Routing + ownership rulesFollow-up control
Advance every inspection, estimate, proposal, or unresolved lead with the cadence appropriate to the buying motion.
Stage-based follow-upSource intelligence
Tie source, market, service, response, and outcome together so the team can distinguish activity from profitable demand.
Lead-to-outcome reportingField specification
Built from the work,
proof, and response.
Service lines
Emergency service
Drain cleaning
Water heaters
Leak detection
Sewer repair
Repiping
Proof required
Licensed field team
Diagnostic process
Real repair evidence
Clear service coverage
Intake signals
Problem and severity
Fixture or system
Residential or commercial
Location and access
Operating actions
Emergency escalation
Job-type assignment
Technician-fit routing
Estimate and review follow-up
Operator scoreboard
Measure the handoff,
not just the traffic.
Market activation gate
No thin city swaps.
No market fiction.
A geographic page goes live only after the operation supplies real coverage, proof, ownership, and a measurement baseline.
01Housing and pipe age
02Sewer conditions
03Drive-time economics
04Technician and equipment reach
Deploy OPS / Plumbing
Build the system around the operation you actually run.
Bring the current funnel, markets, service mix, proof, response standards, and the constraint costing the business momentum.
Start this system brief